Terms & Conditions

By ordering from Custom Bags HQ, you agree to be bound by the following terms and conditions. Custom Bags HQ, reserves the right to update these terms at anytime without prior notice.

Payment

• All prices are in U.S. Dollars (USD).
• We let you preview your custom stickers before we print your order. Your credit card is not charged until you approve the preview.
• We will not print your stickers until we receive full payment for the product.
• Once an order is approved, no changes are allowed to artwork files, order specifications or production time.

Refunds

• All sales are final.
• We will reproduce your order if we verify that we made an error.
• We must be notified with 72 hours from delivery of any defects.
• We may request that you return 100% of a defective order within 5 days before we agree to redo your order.
• When reproducing an order, the original production time and shipping method will be used.

Sales tax

We charge sales tax to orders received within the states of California or New York.

Proofs

• We require you to approve an electronic proof showing your custom stickers or skins before we print your order.
• The time it takes us to provide a proof will vary depending on our workload.
• It is your responsibility to review your proof and approve it.
• We are not liable for delays resulting from the proof approval process.
• You are responsible for verifying the accuracy of your proof.
• We do not make changes to your artwork after approval.

Liability for errors

We are not liable for errors in a final product, not limited to, but caused by any of the following: misspelling, bleeds, grammar, punctuation, and size.

Order quantities

Due to our manufacturing process, the final quantity delivered will be within 10% of the number of units order. We do not guarantee that exact quantities will be delivered.

Artwork

• By submitting the artwork to Custom Bags HQ, you certify that you have the right to use the image(s) in your artwork files.
• Custom Bags HQ is not responsible for the loss or damage of your artwork.
• You agree not to upload any files consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights.
• We will refuse an order, which in our opinion is an infringement on the rights of a 3rd party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.

Production time

• Production time begins once your proof is approved and full payment is made.
• We are closed Saturdays, Sundays & during our internally determined holiday schedule. These days are not considered when calculating production time.
• Production time does not include shipping transit time.
• Production time is an estimate. We are not responsible for expedited delivery costs on orders that do not go out by the ship date.

Shipping

• We assume no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time.
• Our responsibility is limited to preparing your order and delivering it for shipping.
• We are not liable for damages that occur in shipping.

User restrictions

• You must be of legal age to use our site.
• You must provide a valid email address and any other information requested by custombagshq.com to complete your order.
• You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You are responsible for all content posted and activity that occurs under your account.

Miscellaneous

• We reserve the right to distribute free samples of your printed product and display them on our website(s).
• We reserve the right to refuse an order without disclosing a reason.

Hold harmless

The customer will defend and hold custombagshq.com harmless in any suit or court action brought against custombagshq.com by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where custombagshq.com , acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in custombagshq.com’s sole judgment is an infringement on a trademark, trade name, service mark, copyright belonging to others, or in a suit or court action brought against custombagshq.com for actions of the customer’s employees which may occur.

Indemnification

You agree to defend, indemnify and hold harmless custombagshq.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of custombagshq.com. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.

3rd parties

If you use this site to submit requests for or on behalf of a 3rd party (“3rd Party”), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the 3rd Party of all terms applicable to all products or services acquired through this site, including all rules and restrictions applicable thereto.

Each User using this Site for, or on behalf, of a 3rd Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the 3rd Party’s or the User’s failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.

Account termination

Your access to custombagshq.com may be terminated or suspended at any time, without notice and for any reason.

Entire agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the “Agreement”) between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Governing Law

The internal laws of the State of Nevada shall govern the performance of these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Nevada for all disputes arising out of, or relating to, the Terms and Conditions and use of this site.